Refund policy

Returns and Warranty 

We accept returns and exchanges within 14 days of delivery. All returned or exchanged items must be in an unworn condition and packaged in its original box.

Return shipping is the responsibility of the customer.  All pieces must arrive in perfect condition. Lost returned items can not be refunded, so we suggest you use a tracking service.

If you are not happy with your purchase for any reason, please contact us, so we can send you the return shipping address.

-We can not accept Returns or Exchanges on custom or personalized orders.

-We can not accept returns on Earrings for hygiene reasons.

-All sale items are final and can not be returned or exchanged. 

One-Year Warranty 

We appreciate just how important peace of mind is when making a special jewellery purchase. This is why we offer a one-year warranty on all jewellery purchased. This does not cover ‘accidental damage’ ‘deliberate damage’, excessive or normal wear and tear. If the item does not live up to your expectations, or you believe it to be faulty, please do not hesitate to contact us at info@kybalionjewellery.com . Our team will happily assess the item and work with you on an appropriate solution. If a repair is required and the item is in warranty, it will be repaired free of charge and returned to you. This process can take up to three weeks, but is often quicker. We guarantee to work towards a fair and reasonable outcome for our customers, each and every time. Suitable solutions may be a repair, a replacement, an exchange for another item or a refund.